1. Definitions
“The Company” means F and E Hoggard & Son, trading as Agri-mate.
“The Customer” means the person, firm, company, organisation, corporation or public authority whose order
is accepted or referred to in any document issued by the Company.
“Goods” means the products sold by the Company, or the Customer-supplied products ordered or supplied by
the Customer for repair, and agreed to be sold by the Company or repaired at the Customer’s request.
2. General
All orders accepted and goods delivered by the Company are subject to the following terms and conditions of sale, which shall
constitute the entire agreement between the Company and the Customer. No addition or variation shall apply unless agreed in writing by an
authorised representative of the Company.
Upon first delivery of any order, the Customer shall be deemed to have given final and absolute acknowledgement of acceptance of these
terms and conditions.
No other terms and conditions that appear on any document issued by the Customer, whether or not signed by or on behalf of the Company,
shall apply.
Acknowledgement of receipt of a Customer’s enquiry or order shall not constitute acceptance of that order for contractual
purposes. The sending of formal written acceptance, a delivery note, or an invoice by the Company shall alone constitute acceptance of the
Customer’s order.
In no circumstances shall the Customer cancel a contract to which these terms apply unless consent in writing is given by the Company.
If consent is given, the Customer will indemnify the Company against all losses (including loss of profit) suffered up to the point of
cancellation.
3. Prices
Prices quoted are net of VAT and any other applicable taxes or levies. Any such charges will be applied at the rate prevailing at the
time of dispatch or invoice.
Prices quoted in any of the Company’s literature, including promotional offer sheets, are subject to variation without
notice.
Any price or discount query must be notified in writing to the Company’s Customer Service Department within 7 days of the invoice
date, or the invoice will be regarded as cleared for payment.
4. Payment Terms
Pounds Sterling is the currency of account in all dealings between the Company and its Customers.
All sales for non-account Customers must be paid in full prior to dispatch or collection.
The Customer shall not be entitled to make any deduction or withholding from any payment due to the Company in respect of any set-off
or counter-claim unless both the amount and validity have been expressly admitted in writing by the Company.
Failure by the Customer to pay monies due by the due date will entitle the Company to withdraw credit facilities and withhold further
deliveries. This action will not incur any liability on the Company for actions against the Customer by third parties.
5. Delivery
The Company will use reasonable endeavours to comply with dispatch, collection and delivery dates, but such dates are estimates only,
are not guaranteed, and shall not be of the essence of any contract.
At Agri-Mate, we reuse clean, strong cardboard boxes wherever possible when sending parcels. As working farmers, we believe in using resources wisely and reducing waste — if a box is perfectly good, we’d rather use it again than throw it away. Rest assured, every parcel is securely packed and checked to ensure your order arrives safely.
Practical. Responsible. No unnecessary waste.
All collections must be arranged by calling 07809533339 and are strictly by appointment only.
We endeavor to dispatch products within 2-4 working days. Customers should contact us via telephone to flag any urgent orders. We are not liable for any delays to delivery caused by force majeure, including natural disasters or other unforeseeable events beyond our control.
When Delivery Occurs
Delivery shall be deemed to have taken place at the earliest occurrence of any of the following:
- Delivery to our agents or carriers
- Collection from our site
- Dispatch of goods in the post
Estimated Dispatch Times
Estimated dispatch times listed on item descriptions are estimates only and the item may arrive after the stated date. Items without an
estimated dispatch time usually take 3–5 working days to dispatch.
In the event of any failure or delay in delivery, the Customer shall have no claim against the Company for any indirect or
consequential loss or damage of any kind.
Collections for Return or Repair
Customers requiring collection of goods for return or repair shall ensure the goods are available and ready for collection at a
mutually agreed time. Failure to comply will incur extra charges payable by the Customer.
Reporting Delivery Issues
Damaged items or discrepancies must be reported within 10 days from the date of shipping. For damages, we require you
to:
- Retain all packaging so it can be inspected by the carrier company if needed
- Take photographs showing the parcel with the shipping label clearly visible, the nature of the damage, and the packaging
Shortages or non-receipt of goods must be reported within 10 days from the date of dispatch. The carrier company
requires you to:
- Complete and return a “Denial of Receipt” letter, which we can email or post to you. Failure to return this letter
within the specified timeframe may result in the claim lapsing.
If, due to any actions, omissions or failures by the Customer, our agent or carrier is unable to complete a delivery, the Customer
shall be liable for any costs imposed on the Company.
6. Title and Risk
Title to and property in the goods shall remain with the Company until payment in full of:
- The total invoice price for the goods and any relevant charges
- Any other amounts due for payment by the Customer to the Company on any account
The Customer will ensure goods are stored in suitable conditions so as not to allow deterioration until title has passed.
Until title has passed, the Company may enter the premises where goods are stored or thought to be stored and repossess them.
Risk in the goods shall pass to the Customer upon delivery as defined in Section 5 above.
7. Force Majeure
The Company shall be relieved of all obligations and liabilities where it is delayed in or prevented from carrying out any of its
obligations as a result of any cause beyond its control. This includes, but is not limited to: war, invasion, hostilities, civil unrest,
terrorism, strikes, lock-outs, breakdown of plant, failure of third parties to deliver goods, storm, flood, or any other cause outside its
reasonable control.
8. Inspection, Acceptance and Returns
The Customer must inspect and test all goods and notify the Company in writing of any defect, damage or other fault within 7 days of
the invoice date. If no written notification is received, the goods will be taken as accepted free of any obvious defect or damage.
The Company does not manufacture the goods it sells. The Company will use all reasonable endeavours to assist the Customer in claiming
the benefit of any manufacturer’s warranty or indemnity, but cannot accept liability for the suitability, fitness for purpose,
operation or effectiveness of goods it does not manufacture.
It is the Customer’s responsibility to comply strictly with the terms and conditions of any manufacturer’s warranty or
indemnity.
Returning Goods
The Customer will comply with the Company’s reasonable directions concerning any goods claimed to be defective or damaged. If the
Customer returns goods without the Company’s prior written consent, the Company may return them to the Customer or store them at
the Customer’s risk and cost.
Should the Customer wish to return goods, this will be at their own cost. Alternatively, a £25.00 collection charge will
apply.
9. Limitations and Exclusions
Where a OEM name, image, part number or description is quoted, it is for reference purposes ONLY and is not intended to indicate or suggest that a product is made by the OEM (Original Parts Manufacturer).
If any goods do not comply with the contract, the Customer’s sole remedy shall be limited to the Company replacing the goods or
refunding the price paid.
Under no circumstances shall the liability of the Company exceed the price paid for the goods.
The Company accepts no liability for any consequential or indirect losses or expenses, including but not limited to loss of profit,
turnover, business, expectation or bargain, suffered by the Customer or any other person.
The Company accepts no liability for consequential damage to vehicles, implements or machinery caused by fitting goods provided by the
Company.
Except as otherwise provided by these terms, all warranties, undertakings and conditions, express or implied, are excluded.
Nothing in these terms excludes or restricts the Company’s liability for death or personal injury caused by negligence, or for
fraud or deliberate wrongdoing.
Each provision of these terms is separate and distinct and shall not be affected by the invalidity or unenforceability of any other
provision.
Nothing in these terms confers any right, power or privilege on any person other than the Company’s Customer.
10. Indemnity
The Customer shall comply with all instructions of the Company and/or the manufacturer in relation to the fitting, installation,
service and use of goods supplied. The Customer shall keep the Company fully indemnified against all costs, claims, demands, expenses and
liabilities arising from any failure to comply with those instructions.
11. Governing Law
Every contract to which these terms apply shall be construed in accordance with and governed by the Laws of England and Wales. The
Company and the Customer agree to submit to the jurisdiction of the English Courts.
12. Consumer Sales
Except to the extent permitted by law, nothing in these terms shall affect or restrict the statutory rights of any person dealing with
the Company as a consumer.
13. Data Protection
F and E Hoggard & Son, trading as Agri-mate, is committed to protecting your personal data in accordance with the UK General Data
Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Why We Collect Data
We only collect data to:
- Process your orders
- Send order acknowledgements, quotations, delivery notifications, invoices and statements
- Notify you of promotional offers (with your consent)
How We Collect Data
Data is collected when you create an account or place an order, whether by telephone, email or through our website. Your data is
protected and is not passed to any third parties, except where we need to share your delivery address and contact details with our
couriers so they can provide delivery estimates and deliver your order safely.
Your Rights
You have the right to know what personal data we process and store, and how it is used. You also have the right to request that your
data is deleted at any time. For full details, please see our Privacy Policy.
These terms and conditions were last updated on 26 February 2026.